They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. I had the hardest time finding their office, and I usually have a good sense of direction.