Upshur Manor - Service Ratings
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Upshur Manor
623 State Highway 155 N
Gilmer, TX 75644
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Poll Responses for Service
2 Star Average Based on the Following 6 Poll Questions:Is this provider easy to reach in an emergency?
Asked 1 time
Answered "Yes, they answered my call right away" (80% satisfaction) 1 time
Was it easy to make an appointment with this provider?
Asked 1 time
Answered "Yes" (80% satisfaction) 1 time
Did they follow up with you after your appointment?
Asked 1 time
Answered "No, but they said they were going to!" (20% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 1 time
Answered "Absolutely not!! They never listen to customers complaints and argue with them" (20% satisfaction) 1 time
Does this provider have helpful information available online?
Asked 1 time
Answered "No, just a basic listings page" (20% satisfaction) 1 time
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Asked 1 time
Answered "Yes! They took a personal call right in front of me. I found it to be incredibly rude." (20% satisfaction) 1 time
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