The Westbury Place - Service Ratings
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The Westbury Place
5201 S Willow Dr
Houston, TX 77035
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
3.5 Star Average Based on the Following 16 Poll Questions:Has this provider ever cancelled your appointment on you last minute?
Asked 1 time
Answered "No, they didn't cancel on me last minute" (80% satisfaction) 1 time
Was this provider late to your appointments?
Asked 1 time
Answered "Yes, they were over an hour late for my appointment" (20% satisfaction) 1 time
Does this provider offer flexible appointment times?
Asked 1 time
Answered "Yes" (80% satisfaction) 1 time
Did this provider seem irritated to be working with you?
Asked 2 times
Answered "Somewhat, they could have been kinder" (60% satisfaction) 1 time
Answered "Yes, they seemed like they wanted to be somewhere else" (40% satisfaction) 1 time
Did this provider show attention to detail?
Asked 1 time
Answered "Yes, I've never had to worry about them missing any important information" (80% satisfaction) 1 time
Does this provider remember you by name?
Asked 2 times
Answered "Sometimes, but not always" (80% satisfaction) 1 time
Answered "No, and they don't make an effort to even try" (40% satisfaction) 1 time
Did this provider leave you unattended for an extended period of time?
Asked 1 time
Answered "Not at all! They were always present and attentive" (100% satisfaction) 1 time
Did this provider rush your appointment?
Asked 1 time
Answered "No, I was able to ask as many questions as I wanted" (100% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 1 time
Answered "Absolutely, the customer is always right here" (100% satisfaction) 1 time
Does this provider ever overbook appointments here?
Asked 1 time
Answered "Never! They have lots of business, but they do such a great job of never overbooking." (100% satisfaction) 1 time
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