My loved one was there for over a month - allowed to suffer to falls one causing a brain bleed and head trauma and the other was never reported but also caused brain bruise. It took hours to get a CNA or nurse to respond to the room when called. The facility was not kept clean. My loved one was supposed to be bathed or showed twice a week and only received one shower during their entire stay. Its unfortunate that we cannot rely on people to be caring/compassionate any longer. I would think twice before I put someone there unless you can be with that person 24 hours a day to ensure they are truly being cared for.
For families exploring options for their loved ones, I caution you to read these comments in more detail. I understand that many times we only write reviews for poor or unsatisfactory service(s); however, I DO write reviews for outstanding services as well as unsatisfactory. I struggle with being able to articulate the lack of responsiveness, lack of professionalism, lack of respectful and timely communication, sub quality care, disregard to respect for the elderly and their families, etc. and the list goes on and on. PLEASE.....before you subject yourself and this horribly forsaken place, think twice and exhaust any other options you may have. They should be ashamed of themselves to even claim to provide quality and empathetic care!!!!
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