My father, until recently, was a resident of this facility. Not so much by choice, but lack of time to do sufficient research.
My sister, a nurse, was never entirely satisfied with the way he was being cared for. Beyond that I can't speak to specifics at this point. My role in my father's care was to manage his financial affairs. I can say, without hesitation, that the Oaks (and their business office) may be the most unprofessional organization I've had to deal with, and I've worked with a lot of different companies providing a variety of different services over the years.
If you want to test this, just give them a call (336-768-2211). Typically, no one answers the phone. I would say I get someone on the phone less than 25% of the time. In the 21st century most if not all companies have a phone system with an auto attendant.
If you do get through to a receptionist and ask to be transferred to their Business Office (Michelle Fletcher is the manager), and she is not at her desk, her mailbox is invariably full so you cannot leave a message. So, you have to pray that you call at the time when both a receptionist and she are at their desks. Somewhat rarely happens.
While we have been wrangling with Medicaid paperwork, one payment was technically not made on time. Actually, what happened was that they requested a month in advance, which we paid, then informed us that it would be used for the month of August (it was July 14th when we made the payment). In early August they informed us that we now owed them money for the last two weeks of July. Apparently their accounting system is so antiquated that they can't simply pay for the subsequent 30 days from the date of the bill then bill on that cycle. My father passed away on August 15th, which means, in my mind, that we are all square, as they will now owe us money overpaid for August.
Instead, we get a letter from them, dated a week after he died, stating that "your account is frequently paid after the date that payments are due", and threatening collection activity (and humorously, discharge).
Again, really consider avoiding this place. I'm not sure if its the employees or the management, but it is run by a bunch of amateurs, and you don't need the stress.
My loved one was there for over a month - allowed to suffer to falls one causing a brain bleed and head trauma and the other was never reported but also caused brain bruise. It took hours to get a CNA or nurse to respond to the room when called. The facility was not kept clean. My loved one was supposed to be bathed or showed twice a week and only received one shower during their entire stay. Its unfortunate that we cannot rely on people to be caring/compassionate any longer. I would think twice before I put someone there unless you can be with that person 24 hours a day to ensure they are truly being cared for.
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