The Oaks at Forsyth

The Oaks at Forsyth
The Oaks at Forsyth 901 Bethesda Rd Winston Salem, NC 27103
About

The Oaks at Forsyth

The Oaks at Forsyth is a Nursing Home facility at 901 Bethesda Rd in Winston Salem, NC.
Primary Specialty

Nursing Home

Services The Oaks at Forsyth provides extended-stay nursing care to seniors with varying levels of disabilities in Winston Salem, NC.

Please call The Oaks at Forsyth at (336) 768-2211 for more information or to schedule an on-site visit.
Consumer Feedback
(45 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
2 star average for Value
View All 45 Reviews Add a Review
Recent Reviews
My father, until recently, was a resident of this facility. Not so much by choice, but lack of time to do sufficient research.

My sister, a nurse, was never entirely satisfied with the way he was being cared for. Beyond that I can't speak to specifics at this point. My role in my father's care was to manage his financial affairs. I can say, without hesitation, that the Oaks (and their business office) may be the most unprofessional organization I've had to deal with, and I've worked with a lot of different companies providing a variety of different services over the years.

If you want to test this, just give them a call (336-768-2211). Typically, no one answers the phone. I would say I get someone on the phone less than 25% of the time. In the 21st century most if not all companies have a phone system with an auto attendant.

If you do get through to a receptionist and ask to be transferred to their Business Office (Michelle Fletcher is the manager), and she is not at her desk, her mailbox is invariably full so you cannot leave a message. So, you have to pray that you call at the time when both a receptionist and she are at their desks. Somewhat rarely happens.

While we have been wrangling with Medicaid paperwork, one payment was technically not made on time. Actually, what happened was that they requested a month in advance, which we paid, then informed us that it would be used for the month of August (it was July 14th when we made the payment). In early August they informed us that we now owed them money for the last two weeks of July. Apparently their accounting system is so antiquated that they can't simply pay for the subsequent 30 days from the date of the bill then bill on that cycle. My father passed away on August 15th, which means, in my mind, that we are all square, as they will now owe us money overpaid for August.

Instead, we get a letter from them, dated a week after he died, stating that "your account is frequently paid after the date that payments are due", and threatening collection activity (and humorously, discharge).

Again, really consider avoiding this place. I'm not sure if its the employees or the management, but it is run by a bunch of amateurs, and you don't need the stress.
My loved one was there for over a month - allowed to suffer to falls one causing a brain bleed and head trauma and the other was never reported but also caused brain bruise.
It took hours to get a CNA or nurse to respond to the room when called. The facility was not kept clean.
My loved one was supposed to be bathed or showed twice a week and only received one shower during their entire stay.
Its unfortunate that we cannot rely on people to be caring/compassionate any longer.
I would think twice before I put someone there unless you can be with that person 24 hours a day to ensure they are truly being cared for.
Recent Polls
Did the staff at this senior care facility use excessive foul language?
No
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Did this senior care facility use current and safe equipment?
Yes
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
Not one bit
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Their phone rang a lot and it was really annoying
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Would you refer a friend or family member to this senior care facility?
No, I wasn't impressed
Were you able to get all of your questions answered while you were at this senior care facility?
No, I left confused and frustrated
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