Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
Were the hallways and residents' rooms brightly lit and well decorated?
Yes, they were decorated and bright
Does this provider always put the customer first?
Yes, they always put customers first
Is your loved one's individuality respected at this facility?
Yes, they understand how important it is
Does this provider remember you and your circumstances at every appointment?