lovely to look at.....however, I notice that they are short staffed & when I went to look for an assistant or nurse, it was alarming that none could be found..I saw one assistant sitting in the lounge ...thought it might be her break, but it was over 20 min. when I left & she was still there. When I tried to get a bed pad, they told me there were not any left. When I asked for my loved ones salve, they told me that I had to wait 2 days due to pharmacy is closed on weekends. Wounds need constant attention, & I felt overwhelmed that nobody could help. Therapy was supposed to be twice a day...Was told that due to meetings there would be no afternoon therapy...THIS IS THE MAIN REASON PATIENT IS THERE!!! NOT TO LAY IN BED....
I'm always amazed at how considerate and concerned they are for my loved ones well being. Their advice is always wonderful and completely unbiased. I was able to relax very easily. They were very qua lified and knowledgeable. I could tell that they've been doing their job well for quite a while. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I am going to refer everyone I know here. I absolutely love this place.
The entire staff was very reliable and compassionate. they took the time to greet us and always checked if we needed anything. If they were checking on us, you can imagine how they were with our loved one who was there. Our loved one ended up passing away, and their care at the end was UNBELIEVABLY AMAZING. My loved one was in another center before going to Sarah Neuman, and they were horrible. Sarah neuman blew them out of the water. I will forever be grateful to the staff at Sarah Neuman.
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