They gave about the same level of care as others I have been to for the same problem. They seemed like they were using fairly modern treatment methods and procedures, but I'm not really sure. If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else. They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. The patient rooms are inadequate. The patient in one bed cannot get into the bathroom if the other patient is sitting in a chair next to the bed. Very bad room design. The only redeeming feature was the PT. She was excellent.
My overall experience with this nursing home was just ok. I'm not sure if I would go out of my way to recommend them to anyone.
On the initial visit, many staff members introduced themselves and were very attentive and so nice. Once our mother was there, we found most of the staff assigned to our unit was not very nice and not very knowledgable. If we weren't there during the day when the upper management was working, it was difficult to get any answers or attention at all. Several times, meals were not brought to Mom. Some of the staff members are wonderful and definitely belong in their chosen occupation.
Yesterday, Mom's roommate, with severe chronic issues, couldn't get a response about her meds for over two hours. We tried to get assistance and were told by the nurse, Vanessa, to mind our own business and that the roommate was probably just wanting more meds, and not because she needed them. When we asked for a recipient rights form, she suddenly turned into sugar and was very attentive. However, we tired quickly of hearing about how she just got back from vacation and wasn't able to help the patients as she was adjusting.
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