Renaissance Care Center - Service Ratings
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Renaissance Care Center
1400 Black Hill Dr
Gainesville, TX 76240
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
3 Star Average Based on the Following 18 Poll Questions:Does this provider adhere to the customer is always right policy?
Asked 2 times
Answered "Yes, they listen to all complaints and make every effort to correct the situation." (80% satisfaction) 1 time
Answered "No, it is their way or the highway" (40% satisfaction) 1 time
Did this provider seem irritated to be working with you?
Asked 1 time
Answered "Yes, they seemed like they wanted to be somewhere else" (40% satisfaction) 1 time
Does this provider leave you on hold for a long time when you call?
Asked 2 times
Answered "I usually have to wait on hold for quite a while, but not as long as some other places" (60% satisfaction) 1 time
Answered "Yes, it never fails. I'm put on hold forever when I call" (40% satisfaction) 1 time
Did you spend a lot of time in the waiting room at this provider's office?
Asked 2 times
Answered "No, my appointment started at the scheduled time" (80% satisfaction) 2 times
Does this provider promptly return your phone calls?
Asked 2 times
Answered "Yes" (80% satisfaction) 1 time
Answered "Not really. I usually have to wait a long time" (60% satisfaction) 1 time
Does this provider always put the customer first?
Asked 2 times
Answered "Definitely not. They seem to care more about themselves" (20% satisfaction) 2 times
Does this provider always take that extra step to make you feel special?
Asked 1 time
Answered "Not really, I've never seen them go above and beyond" (60% satisfaction) 1 time
Does this provider offer flexible appointment times?
Asked 1 time
Answered "No, they are almost always unavailable" (40% satisfaction) 1 time
Did this provider leave you unattended for an extended period of time?
Asked 1 time
Answered "Not at all! They were always present and attentive" (100% satisfaction) 1 time
Did this provider rush your appointment?
Asked 1 time
Answered "Yes, I barely had any time to ask questions" (40% satisfaction) 1 time
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