May 26, 2012
My father was admitted into Regent's Park after a major surgery. When we went to our tour of the rehab facility, we were impressed at the appearance and the grounds. The rehab director Eddie reassured us that my father would be taken care of, even after he was told of the complications that my father had and our concerns for his care. We were told that the facility housed skilled professionals that would be more than able to handle my father's care fully. Almost immediately, my father grew depressed, was agitated and left to deal with his pain, awaiting help and medication from the nurses and nurses aides, while family members were present.
We were informed that my father grew restless at night, was attempting to get out of bed and suffered several falls. My mother was continually called and complained to about my father's nighttime behavior. The calls increased to demands that my mother hire a sitter to stay with my father from 6:00 p.m. through 6:00 a.m., at my mothers expense. The care that we were originally promised was not what we received, the compassion for my father was lacking. I would not recommend this facility to anyone. Do not be fooled by the promises of care that your loved one will receive.