Pembrooke Health & Rehabilitation Residence - Service Ratings
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Pembrooke Health & Rehabilitation Residence
1130 W Chester Pike
West Chester, PA 19382
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
3.5 Star Average Based on the Following 12 Poll Questions:Were you able to get answers to simple questions from this provider without scheduling an appointment?
Asked 1 time
Answered "Not at all! I had to schedule an appointment for absolutely everything!" (20% satisfaction) 1 time
Does this provider always take that extra step to make you feel special?
Asked 2 times
Answered "Not really, I've never seen them go above and beyond" (60% satisfaction) 1 time
Answered "Yes, I always enjoy my appointments" (80% satisfaction) 1 time
Does this provider welcome questions?
Asked 1 time
Answered "Not at all. They ignored my questions" (20% satisfaction) 1 time
Does this provider have helpful information available online?
Asked 1 time
Answered "Yes" (80% satisfaction) 1 time
Does this provider leave you on hold for a long time when you call?
Asked 1 time
Answered "No, they are really great about answering the phone right away" (80% satisfaction) 1 time
Was this provider sympathetic to your situation?
Asked 1 time
Answered "Yes, they were sympathetic and caring" (80% satisfaction) 1 time
Was this provider late to your appointments?
Asked 1 time
Answered "Not at all, I showed up early and they were ready to see me" (100% satisfaction) 1 time
Does this provider offer flexible appointment times?
Asked 1 time
Answered "Absolutely! I never have a problem!" (100% satisfaction) 1 time
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Asked 3 times
Answered "They would never do that! Their full attention is always on me." (100% satisfaction) 1 time
Answered "No, they've never taken personal calls with me" (80% satisfaction) 1 time
Answered "Yes, they could have waited" (40% satisfaction) 1 time
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