If I could put half a star, I would. My grandmother was a long-term patient here and our experience was horrific. In a word, this place is a dump. The staff is disengaged and negligent. When my grandmother had a fall, they called me and were frustrated with her for trying to get out of bed. That's right, they blamed the sick old lady who was a fall risk for falling. Her bed alarm had been removed several times and they left her strapped into her wheelchair all day long. Most days she sat in her own urine. My mom who was managing my grandmother's care was mistreated as well. When she tried to advocate for my grandmother, staff stopped speaking to her and held a grudge. The social worker said that my grandmother was aggressive and acted out. My grandmother was defending herself because she felt scared for her life. She is in a new facility now and the people are caring and compassionate. As a result my grandmother is calm and happy - no one there has yet to have a complaint or frustration about her. And no one thinks she's aggressive. Shame on you Orange Health Care. Shame on you.
They paid close attention to me and all of my questions were answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was easy enough to find. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. They have taken care of both my parnets and after havign them in other facilties I would ONLY have them in Orange Health Care Center. THEY ARE GREAT!
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