Northgate Care Center - Service Ratings
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Northgate Care Center
40 Professional Center Pkwy
San Rafael, CA 94903
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
3 Star Average Based on the Following 8 Poll Questions:Did this provider ever postpone your appointment?
Asked 1 time
Answered "All the time, and they usually don't notify me until right before my scheduled appointment" (20% satisfaction) 1 time
Does this provider always put the customer first?
Asked 1 time
Answered "Definitely not. They seem to care more about themselves" (20% satisfaction) 1 time
Was this provider willing to stay open late to accomodate your needs?
Asked 1 time
Answered "Definitely! They would never turn away anyone in need" (100% satisfaction) 1 time
Was it easy to make an appointment with this provider?
Asked 1 time
Answered "No, it took a while" (40% satisfaction) 1 time
Did you spend a lot of time in the waiting room at this provider's office?
Asked 1 time
Answered "No, my appointment started at the scheduled time" (80% satisfaction) 1 time
Does this provider always take that extra step to make you feel special?
Asked 1 time
Answered "Yes, I always enjoy my appointments" (80% satisfaction) 1 time
Did this provider seem irritated to be working with you?
Asked 1 time
Answered "No, they were polite" (80% satisfaction) 1 time
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Asked 1 time
Answered "Yes! They took a personal call right in front of me. I found it to be incredibly rude." (20% satisfaction) 1 time
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