New London Rehabilitation & Care

New London Rehabilitation & Care
New London Rehabilitation & Care 88 Clark Ln Waterford, CT 06385
About

New London Rehabilitation & Care

New London Rehabilitation & Care is a Nursing Home facility at 88 Clark Ln in Waterford, CT.
Primary Specialty

Nursing Home

Services New London Rehabilitation & Care provides extended-stay nursing care to seniors with varying levels of disabilities in Waterford, CT.

Please call New London Rehabilitation & Care at (860) 442-0471 for more information or to schedule an on-site visit.
Consumer Feedback
(10 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
View All 10 Reviews Add a Review
Recent Reviews
Not only are the staff rude and ignore you half the time, they also don't seem to care at all for their clients. Now, there are a few nurses who go above expectations, but when they aren't there you can expect your loved one to get no attention. I've seen the nurses just leave food next to the bed of someone who can't feed themselves, not even cutting it up or offering to help. You know when someone with memory loss who never swears can remember and call a nurse a b****, then something's wrong. If you have other options, please look into them.
This facility is very large and many staff come through-no one seems to have any updated information about the status of your loved one. When you ask questions you receive a cold, rude tone of voice as if you were inconviencing them. Two concerning situations I witnessed while visiting the facility: the patient received medication in the wrong form and was told in a threatening tone "if you don't take your medicine I will tell your doctor and it will not be good." Secondly, on several occasions, food was cold at the bedside when it was medically noted patient could not feed self. We were so discouraged moved to another facility, much smaller, and not as pleasing to the eye but with wonderful, well informed staff.
Recent Polls
Were you able to get all of your questions answered while you were at this senior care facility?
Yes
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Would you recommend this senior care facility to others?
If I Had To
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Does this provider have helpful information available online?
Yes
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Are you going to visit this provider again?
Without a doubt!
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