They barely had any magazines to choose from, and the ones that were available weren't very interesting. They weren't very understanding or caring, and they didn't show empathy for my situation. I could tell I wasn't their primary concern. It was difficult to find parking at their office. I had to look for a while and was almost late for my appointment. The restrooms here are not clean. I would advise going before you leave the house. They really make no effort to maintain a professional appearance here. I was shocked at how unprofessional they looked.
Severely understaffed. The good and caring people there can't possibly do quality work when the aids barely speak English. Maybe if they paid better they could get better educated and qualified people. It is very sad that at the end of somebody's life that this is the way they are treated (poorly). Very little individual attention. Theft is common and expected (very sad). Very expensive for such poor quality care. Again there are some VERY good people there but the ones doing the actual heavy lifting are not very good. (overworked and underpaid?) More qualified staff per patient would help considering the high cost that the families are paying, No or very little air conditioning - elevators are sadly out of date. Seems to be a cheap company looking only to fatten their wallets without much care of the people living there. Sad to see your loved one treated like this.
They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations. They always take the time to listen to me. I know they really care about me and what I have to say.
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