The place smells like rotting animals. When the EMS providers dropped my dad off in his room they disconnected his Oxygen- the nurses aide came in an hour and a half later for vitals and checked his o2 level and it was at 80 when it should be 90-100. He did not receive any of his medication until his 3rd day there.There is no TV in the room leaving my dad to lay there all day and stare at the wall. No one helped him eat, being a stroke patient with only the ability to use one arm/hand. They spend minimal time with the patients and aren't helpful at all.
They didn't give me advice that would benefit me at all. They only cared about what would make them the most money. It was not easy to reach them in an emergency. I had to call several times before I finally reached them. Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business. They probably could have used some continuing education courses to get up-to-date on more current methods.
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