I was completely shocked at the amount of foul language they used. It was very inconsiderate and impolite. They definitely don't have a good professional reputation within my community. Everyone knows they're not trustworthy at all. Everything they originally told me they would be able to do for me, they ended up not being able to do. I felt lied to. Whenever I have a question, even if it's very basic, they always make me schedule an appointment, which is extremely frustrating. It was very clear that they didn't take pride in their office's appearance. In fact, the office was disgusting.
First of all, look at some of these reviews with a grain-of-salt. I noticed that with a short survey, the review was written for me. You'll be able to tell which were written by hand.
My grandmother was there for 2 weeks for rehab. Once she was walking again, we had to take her out because she stopped eating. My basic issue with this place is no one seems to know what the other is doing. I was told "I don't know" on more than one occasion on basic questions like did she eat today? Does she still have diarrhea? When I was told an answer, if I asked someone else the same question I was given a different answer. You would think that more records would be keep on that kind of thing. They didn't seem to even notice she wasn't eatting 2 of her meals a day (I wasn't there for breakfast).
In the time that I spent there (about 4-6 hours a day for two weeks) I saw the staff and volunteers to engage the people but mostly everyone is in the common room was sleeping or catatonic. One time I tried to do a puzzle (that I had to bring from home) with my G'ma and had 2 people to come over and participate. It's clear that more one-on-one engagement is needed.
I have to say that residents did seem to be bathed and fed daily. Our tech, Douglas, was VERY patient and really seemed to try. My G'ma wasn't the easiest person to deal with and he was great with her.
Unless you loved one is basically catatonic or beyond mental stimulation, I would NOT recommend Lorien.
One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared.
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