I think everyone has their own criteria for what you're looking for. For me I have to feel comfortable the minute I walk in and I did when I first walked in. The lobby area is big and comfortable like a living room setting. The facility is well lit with indirect lighting through out the building. The rooms had a window in each room instead of 4 walls!! I was amazed at how it didn't smell like all other places. I read somewhere that for patients with dementia that its good for them to be somewhere they can wander that has no end. So this facility was great since they are building was shaped like a square with wide, bright hallways. I have been to a lot of geriatric places and this one was one of the best I've visited.
There was only a couple of times where the staff was actually able to answer my questions. Most of the time, they'd refer me to their boss or another staff member. The restrooms here weren't that clean, but they weren't out-of-control disgusting. I didn't mind using them but would have preferred a cleaner facility. They make no effort to make me feel special. I don't think they appreciate my loyalty to them. There was lots of available parking at this facility. I was glad that I didn't have to drive around looking for parking.
Every time they left the room, the staff would immediately begin complaining about how much they disliked a patient there. Assuming you could get them to come in the room. They made sure that their qualifications were obvious. I was confident that I was under the care of professional slumlords. The administration adheres to bad judgment calls, allows theft from its patients on a routine basis, and does not follow decent human protocols regarding the QUALITY OF LIFE for its tenants. On average, 'tenants' that push the 'call' button on their beds are forced to wait for up to 20 minutes before being seen by the attending staff. There have been instances of 'tenants' going to bed without having been fed dinner. If you love the person in need of such care, please believe this statement: DO NOT PUT THEM HERE.They only cared about what would make them the most money. One thing- AGAIN - if you love your elder, don't put them here!
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