The staff was rude. After being told we were transferring him out of state to be cared for when he was transferred to a local hospital with a blood clot in his leg that he incurred during his stay there they showed up and pressured him to try to pay <url removed> out of pocket for a months worth of stay there. When told he would be transferred back to their facility with full coverage of the insurance they denied him stating family wasn't serious about long term goals. Now in death I receive weekly bills even after informing them of his passing and giving copies of his death certificate. I work in healthcare and never have I seen such terrible treatment of a patient and his family.
While this facility seems to have strong reviews from those who do not have loved ones with dementia, I would NOT recommend it if your loved one can’t speak and do for themselves. While there were some good people in the locked dementia unit, the overall experience has been horrible and the majority of the staff seem overwhelmed or burned out. They made the difficult situation of putting a loved one in fulltime care worse. There was a lack of care on most days. My parent was left to sit in urine and in pain for hours. If someone had taken them to a restroom they could have and would have used it. We finally resorted to having a family friend come to help bath, change bed linen and provide care during the days while we madly worked to relocate our loved one. The areas seem to operate separately and the other areas (non-locked dementia) seem to work better for those in their care, the facility was clean and the food seemed OK to pretty good.
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