My father was there for five days after having spinal surgery. As you enter this place it feels like you are in the 1960s insane asylum. The place is so depressing it is no wonder these patients and elderly become depressed. When we arrived with my father there was no friendly face to welcome us or let us know how they run the place. The room was dingy and dirty especially the rest room. My father had to share the room with another patient and there was only one restroom for both to share. Also, the food was disgusting that I don't think you would feed this to your pet. Half of the time we were trying to guess what my dad was eating. My father worked in construction for over 20 years of his life and this is what his hard earned money is paying for. We tried to get him a better rehab but medicare would not cover the skilled nursing services he was required. My mother was there everyday from morning to noon and she never saw the so called doctor. I think only once did she see the nurse practioner. What if we had a question? Were they checking how my dad was doing? Were they monitoring his health or just following the same medications from the hospital? Did they notice that after the 3rd day there my dad took a turn for the worse. Well, the final straw was when my mother and I arrived and my dad told us that some nurse hurt him. He could not tell us who it was but he said that he asked for help to get out of the bed and the idiot just grabbed his legs and jerked his legs down from the bed. My dad was in a lot of pain. DID SHE NOT KNOW THAT MY FATHER HAD SPINAL SURGERY AND NEEDED TO BE VERY CAREFUL. THIS IS NEGLIGENCE AND TOTAL STUPIDITY FROM THE NURSE. Did anyone call us to let us know? Of course not we had to hear it from my poor father. Thank god one of my sisters moved into action and had him removed from there as soon as possible. The people there did not hesitate to let him go it seemed like they were happy my father was leaving. I will be reporting this to as many agencies I can because the inhuman treatment there has to stop. IF THESE PEOPLE WORKING THERE DO NOT LIKE IT THEN GET ANOTHER JOB!!!! This is in memory of my father who passed away a week ago.
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encoura ged. I would especially like to put a Compliment in for the Wonderful Transporters one of which has been with you folks for many years and was very kind and helpful when my Father was there years ago !! The Transporter's name is Mr. Eddie Alvarez and he also has a gentleman who works with him by the name of Alex( who I am sorry to say I do not know his last name ) !! These men are both very efficient and very courteous which is a rare combination these days !! They are both true assets to Mountain View and and deserve much praise for their good work and the kindness and genuine concern they show to your patients !!
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