Horrible place! My dad was scheduled to be a resident here. He was coming from Bowling Green, Ky (by ambulance) to Louisville to shorten the distance of driving time for me to visit him. I live in Indianapolis. I scheduled an appointment with Kim to fill out paperwork...got there, and My dad was NOT THERE! I was livid! No one had any answers for me. In addition...May I mention that NONE of the staff were friendly as I walked through the facility! Once I made it to Kim's office, I asked "Where is my dad?" Her reply "No one called you?" Uhm, Ma'am NO...had someone called me I would not have driven all the way to Louisville for NOTHING!" I was distraught with tears in my eyes..wondering where my dad was. She then told me that my dad left because they don't take patients with 4 point restraints. They showed little to no concern & as I was walking out of the door she had the nerve to ask me to sign a form for financial responsibility. I think not! First of all, I don't know if my dad was even there, and in addition...I think it is YOU guys that owe me money! The have not heard the last from me. NO one called to tell me anything, and just sent me on a dry run. I will not leave this alone until I am at least compensated for my gas, time, and the list goes on. They can't handle small things...they should not be left liable for anyone's loved ones.
I am giving this place 1 star because I can't give anything lower!!! Avoid the place at all cost! My mother had dementia and was there for less than 3 months before she passed away. They put her in a "lock down" unit with crazy people because they didn't have another room at that time. It always smelled like urine and if I hadn't gone there every day & asked someone to get her up I think they would have left her in bed all the time. They woulkd change her depands and put them in the trash can in her room. I had to wrap up the garbage and take it out of the room!!! A year and a half later I am still receiving bills for charges that I do not owe for. It was and is still a nightmare dealing with this place. Don't do t his to your loved one. Find somewhere else.
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