Hillcrest has a very good reputation, but our experience was not a very good one. If you are not able to be with your loved one most of the time or if they require more care than just PT (the physica l therapists appeared to be very good), do not use this rehab facility. We also had a very difficult time with one of their social workers who was discourteous (even rude at times) and extremely indifferent to the situation. Needless to say we decided, not the Hillcrest personnel, that our loved one needed emergency care and we drove her to the ER where she was promptly admitted.
Hillcrest was recommended to my family by the hospital in which a member was staying. The first time we tried calling, the nurse on the phone was quite short and impatient. The second time we called, we were hung up on. Needless to say, we did not research our options with Hillcrest any further.
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