We were recommended to go to this facility from the staff at BSA. Whew, I will sure do my own research next time. The staff including the social worker at Heritage Rehab is very unprofessional. The nursing staff would huff and puff if I asked about the progress of my loved one. The social worker would talk over me as I was trying to ask questions, especially if she felt I was asking something she didn't think they could do. I felt bullied when I was just trying to get information to do the best for my loved one. Yes, I understand that everything I ask may not be available or something they can do because of Medicare, but waiting for me to explain my request instead of talking over me saying "Medicare won't pay, " is rude and quite frustrating! I also, had asked several times for the therapist to give me a call so that I could start acquiring any equipment that would be needed when my loved one was to be sent home. I called several times and left messages they never responded. If we had not been at two other facilities last year for rehab, I would have just thought, well this is how rehab facilities are, but that is not the truth. I didn't know how good the last two where until now!! There is not a customer service culture at this facility.
When we arrived with my mom .Three people came out with blankets and covered her up and helped her inside. Everyone came in and indroduced themselves to her and us and made us feel very welcomed. They were so very kind and attentive to my mom. They spoke with us and put are minds at ease that if any problems arose they would contact us immediatly. I would highly recommend Heritage to anyone looking for a place that will make your family member feel safe and cared for.
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