Heather Hill Inc - Service Ratings
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Heather Hill Inc
12340 Bass Lake Rd
Chardon, OH 44024
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
3.5 Star Average Based on the Following 24 Poll Questions:Does this provider always take that extra step to make you feel special?
Asked 1 time
Answered "Absolutely, they always make me feel like I'm their only patient." (100% satisfaction) 1 time
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Asked 1 time
Answered "No, this provider rarely answers questions over the phone" (40% satisfaction) 1 time
Did this provider show attention to detail?
Asked 1 time
Answered "Definitely not. They were unaware of my situation, even though they had my information" (20% satisfaction) 1 time
Did you spend a lot of time in the waiting room at this provider's office?
Asked 1 time
Answered "Yes, I had to reorganize my schedule" (40% satisfaction) 1 time
Was it easy to make an appointment with this provider?
Asked 2 times
Answered "Yes" (80% satisfaction) 2 times
Does this provider welcome questions?
Asked 2 times
Answered "Absolutely! They are happy to answer all of my questions" (100% satisfaction) 1 time
Answered "No, They dismissed my questions as unimportant" (40% satisfaction) 1 time
Has this provider ever cancelled your appointment on you last minute?
Asked 1 time
Answered "No, they didn't cancel on me last minute" (80% satisfaction) 1 time
Does this provider have helpful information available online?
Asked 3 times
Answered "Yes, but very little" (40% satisfaction) 1 time
Answered "Yes" (80% satisfaction) 1 time
Answered "No, just a basic listings page" (20% satisfaction) 1 time
Does this provider remember you by name?
Asked 2 times
Answered "Sometimes, but not always" (80% satisfaction) 1 time
Answered "No, and they don't make an effort to even try" (40% satisfaction) 1 time
Does this provider promptly return your phone calls?
Asked 1 time
Answered "Yes" (80% satisfaction) 1 time
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