My mom has been here and no one answers the phones when you call. She asks for her laundry after a week and still cant get it. She asks for them to get her things from storage and still no help after 3 days. The only way things get done is if you put a call into the nursing director.
Our family had my father stay there for a short time. We thought it was still a University Hospital facility, it is not, it is now privately owned. Our uncle was at the Heather Hill Facility for a number of years back in the 90's . The place has changed drastically. It is disgustingly filthy, and the way people are treated is not humane. We were appalled by the way the patients are treated and the outlandish lying and hurtful behavior by the people who worked there. On many occasions we would here the staff yelling and swearing at the residents. These people have dementia and should be cared for in a friendly and caring manner. Not frightened by the the Nurse and aids who are suppose to be helping them. People are left in there rooms and not fed meals. The nurse an aides sit at the dining room chair feeding themselves while they were suppose to be feeding my father. Went in the morning, when leaving told the Nurse my father had soiled his diaper and needed changed. When we came to visit later that evening we found my father's diaper had not been changed and his clothing now drenched in urine. He had bruises on his head. Was told he fell. He was in a wheel chair, and the bruising did not make any sense. The place is filthy. When we were taken on a tour of the facility, by the Director Nancy Tenney, one of her selling points was each room has it's own shower. We later found that they do not use the showers in the rooms. Every resident is showered in " the shower room". Men and women, and have seen a couple of people taken in there at once. My sister had a look into the room. It was filthy. The staff also takes residents into that room to toilet them, even if someone else is in the shower. My father had dementia but still was able to talk to us, we were horrified by the way he told us he was showered. He told us when we were not there, they did not get him for his meals an he was left hungry. My father was assigned a doctor at Heather Hill. He was taken off all the medication his doctor had him on for years, and put on medication. After we had him removed, he was put back on his regular medication. A relative in the family is a nurse at Cleveland Clinic. We asked her to come to the facility. She couldn't believe what she saw. She said we need to remove my father from Heather Hill immediately. He was over medicated, not being fed properly, he had lost weight, he was filthy, his room was filthy. She made her visit at night, some patients were screaming. One woman was yelling help me, please help me, over and over. Being a nurse she went to her room because of the distress in her voice.. she was lying in her own urine, her clothing was wet and she her whole room smelled from urine and feces. She went to another room were a woman was screaming, same thing, but her bedding was soaked and she was undressed and laying on the floor. people were walking around with their pants visually wet. The staff did nothing, there were three girls sitting at the nurses station laughing and texting. My family had seen that on many occasions. The staff just sitting around texting and talking among themselves when we arrived and when we left hours later. We took our father out of there. Being at Heather Hill was the most distressing situation my father and our family had ever been in.
I only gave this review a star because it would not accept the review without giving it at least one star.
Wellness.com does not provide medical advice, diagnosis or treatment nor do we verify or endorse any specific business or professional
listed on the site. Wellness.com does not verify the accuracy or efficacy of user generated content, reviews, ratings or any published