On June 19, 2017 I entered Heather Hill Rehab in Chardon, Ohio after a Spinal Fusion surgery. I had 35 staples in my back. On June 22, 2017 very late at night I needed help going to the bathroom. I had a private room with my own bathroom. I was told I needed to have someone near me so I didn't fall. I push the call button and asked for help. My door opened up and way down at the end of the hall Two African American women were there. One was very tall and big and her co worker was shorter. The Taller woman came into my room. I had pulled myself up to sit up on the side of my bed and she came toward me, cupped me into her arms, lifted me up in the air and air dropped me over my bed. Her co-worker said come on Ruby we have things to do and so she left. I was terrorized because I had 35 staples in my back fresh from back surgery. My nurse came in and I told her what happened and she said well you're not her patient and I said whoa if I'm not her patient why did she come into my room and you don't treat patients like that. She never took me to the bathroom. Than even later I was meeting with the Admissions Director and told her what happened and all she did was cock her head at an angle and never said a word. I said is that it? You cock your head and don't say a word one way or another. What is going on in this place. Not my nurse or the admissions director asked how are you, let's check your back. There was no concern for me at all. There was no mention of writing up an incident report which I had no idea you could do that. I called my husband and told him what happened and that he had to get me out of that place immediately. So by luck the next morning by noon I was out of that horrid place. Please don't go there. It was so horrible.
My mom has been here and no one answers the phones when you call. She asks for her laundry after a week and still cant get it. She asks for them to get her things from storage and still no help after 3 days. The only way things get done is if you put a call into the nursing director.
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