If it was possible to give 0 stars, I would. First off, I am a nurse, so I know my complaints are not outlandish. UH used to own this place, which gave it specific policies to follow to make it more accountable to its patients. Because it is now privatized, they do not have these policies and it has led to terrible patient care. Background info: my 90-year old grandmother took a fall, developed pneumonia and a UTI. After stabilizing in a hospital, she was sent here to undergo rehab to get her strength back. Despite being stable, she was still quite confused. There were several blatant safety violations that put the patient at risk. These are violations of the most simple and widespread policies and standards of practice. The first night she was there, we came into the room and she was sliding halfway out of her bed. The lights were completely off in the room, the bed wheels were not locked, and the call light was not in reach. Blatant safety violation, especially in a confused older adult. Next, the nurses aides would come in and out of the room without using the hand sanitizer, even after cleaning my grandmother up after an incontinence episode. Wash in, wash out is a basic standard of care. After that, the nurses aides cleaned her up after an incontinence episode and tried putting the same dirty depends back on her. My grandmother would be left alone in her room all day, sitting in the same position in her wheelchair, putting her at increased risk for pressure ulcers. Had she developed an ulcer, this could have been considered criminal neglect. After a week and a half's stay, I was tidying up her bathroom (because no one else had) and saw that there was only 1 toothbrush in the bathroom. This was a problem because my grandma shared her room with another patient. The toothbrush was on a shelf labeled "B" for the other patient's side of the room. I asked the aide if she had brushed my grandmother's teeth at all since she had been there. She said yes. I asked her to point to the toothbrush she had used. She pointed to the room mate's tooth brush. I told her that this was her room mate's toothbrush and she quickly changed her tune, saying that there was another toothbrush there earlier in the morning and that physical therapy probably took it. I asked physical therapy if they took it, and they didn't. They brushed my grandmother's teeth with her room mate's tooth brush for over a week because they didn't want to bother to put another toothbrush in her room. The physician taking care of my grandmother never actually examined her- he called all the shots from looking at her chart online. This is not desirable, especially if the nursing staff is as poor as it was and probably not charting adequately. These are only a few of the many issues we faced here. We met frequently with Social Work to file grievances. After a week and a half of not meeting with the doctor and getting absolutely no information about her plan of care and treatments, we were finally able to set up a team meeting with the nurses, PT, OT, and the doctor. We showed up, and social work had completely forgotten to tell the staff that there was a meeting. It was a horrible experience. Please, do not let your loved ones stay here. I left each night thinking in my head that they were going to kill my grandma. You expect people in healthcare to treat each patient as they would treat their own family. Apparently this was an unrealistic expectation.
The place is filthy, the staff all look like convicts, the Dont look you in the eyes and are extremely difficult to get any information out of. Our family member states and it appeared that there was abuse done to them but our concerns fell on deaf ears. I would run away from here fast. If you care about your loved ones fine another place. It's filthy, the staff is creepy and evasive and did I mention it's filthy and abusive? Very upset!!
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