They don't really take that extra step to make me feel special. I'm just another client to them. Every time I come here I feel so unwelcome as soon as I enter the door. They can never seem to remember my name when I first arrive and always forget it throughout my appointment. Every time they left the room, the staff would immediately begin complaining about how much they disliked working there. It made me nervous, and I didn't go back. They were far to arrogant to get any sort of outside advice, even though they knew they should. I was hoping to see someone that considered my safety more important than always having an answer. Their staff is very friendly and professional.
They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They seemed like they were using fairly modern treatment methods and procedures, but I'm not really sure.
The equipment at this nursing home was current and safe and I knew that my loved one would be receiving the highest quality of care. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left.
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