Staff has either been there for very very long time or are new employees. Administration and staff pass the buck no one takes initiation to change. New memory unit is incomplete with little evidence o f being complete. Therapy sees you even when it's not necessary. Saying insurance says they have to.
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff was friendly enough, but they didn't go out of their way to help me. I w as very frustrated when I left. There is a definite lack of communication. I must say their staffing is an excuse. When my husband asked to be put to bed, he was told by a nurse,"I don't do that, YOU'LL have to find an aide." Have you ever had to find your own Nurses aide? I was completely astounded and angry! WE asked for bed rails at 2 p.m. and still did not have them at 9 p.m. And the list goes on.
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