I never had any real problems when i was at Hanover some of the aids treated me poorly but the administration was great! Jerry mcdonagle really does care about the residents and does the best that she can with what she has to work with
Staff has either been there for very very long time or are new employees. Administration and staff pass the buck no one takes initiation to change. New memory unit is incomplete with little evidence o f being complete. Therapy sees you even when it's not necessary. Saying insurance says they have to.
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