Graceland Rehabilitation and Nursing Center - Service Ratings
Graceland Rehabilitation and Nursing Center
Office
(901) 332-7290
1250 Farrow Rd Memphis, TN 38116Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4 Star Average Based on the Following 17 Poll Questions:Does this provider have helpful information available online?
Asked 1 time
Answered "Yes, they have a great website and are present in many online directories" (100% satisfaction) 1 time
Did this provider show attention to detail?
Asked 2 times
Answered "Kind of, but not very much" (60% satisfaction) 1 time
Answered "Definitely not. They were unaware of my situation, even though they had my information" (20% satisfaction) 1 time
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Asked 1 time
Answered "Absolutely! I'm always able to get my questions answered over the phone right away!" (100% satisfaction) 1 time
Has this provider ever cancelled your appointment on you last minute?
Asked 2 times
Answered "No, they didn't cancel on me last minute" (80% satisfaction) 2 times
Did this provider ever postpone your appointment?
Asked 1 time
Answered "No, they never postpone my appointment" (80% satisfaction) 1 time
Does this provider ever overbook appointments here?
Asked 1 time
Answered "No, They definitely believe in quality over quantity and allow more than enough time in between appointments" (80% satisfaction) 1 time
Does this provider remember you by name?
Asked 2 times
Answered "Every single time, even if it's been months since my last appointment!!" (100% satisfaction) 1 time
Answered "Sometimes, but not always" (80% satisfaction) 1 time
Was this provider sympathetic to your situation?
Asked 1 time
Answered "Yes, they were sympathetic and caring" (80% satisfaction) 1 time
Does this provider always put the customer first?
Asked 1 time
Answered "Somewhat, but I didn't feel like they cared about my needs" (60% satisfaction) 1 time
Did this provider promise services he/she couldn't provide?
Asked 1 time
Answered "A few, but not too many" (60% satisfaction) 1 time
Primary Specialty
Nursing Home
Practice
Graceland Rehabilitation and Nursing Center
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