My mom was at this facility due to a stroke, the staff was pleasant and professional, until my mom took ill. I continued to ask the RN to call for her doctor, to no avail. After 24hours my mom went from walking and talking to just lying down and not answering anyone questions. I was dumb- founded when I was told my mom had to be forced feed her meds by a so called RN. I knew then, I had to sign her out against doctors orders, while the RN was stating I can't take her out of there. My mom needed emergency surgery to take out her gall bladder, had I waited any longer who knows how this would have turned out. I believe they wanted my mom to stay for the money, and when you stop caring for the patient you lose in life.
My mother, mother-in-law and an aunt were housed at this facility. Everhting that could be done was done fore all of them. My mother, unfortunately, has passed away. My mother-in-law is still in there. She doesn't like it, but mainly because she wants to go home. She needs 24/7 care and has to be in the facility. She is tolerating of it, and the staff are good to her, but she does have her complaints regarding the food. Because she has been a long-term resident, the staff knows her well and they care for her. My aunt was in for a stint of rehab and she was well cared for as well.
I was just discharged from the Villa at Evergreen Park and was very satisfied with my stay. I had been at another facility several months ago for a knee replacement and was dissatisfied with the customer service and nursing care. At the Villa at Evergreen Park, everyone was very accommodating. My daughter toured the facility for me and was very impressed with the building and staff. Upon admission, nursing was readily available and pleasant. I came in after dinner hours and did not receive dinner at the hospital, the kitchen was able to accommodate me w/a room service menu and the food was delivered hot and tasty! Therapy was phenomonal!!! I have already recommended the facility to a neighbor and a family member. Top Notch!!
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