They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. They always made sure that I wasn't in any pain. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. I plan on telling everyone I know about how fabulous this nursing home is. Its really a place you can trust.
Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. Everything they told me in the beginning ended up turning out exactly the way they said it would. They were able to provide me everything they promised me. I've never doubted their abilities.
These reviews seems recent, but my experience was completely different. We have had 3 family members in several nursing homes over the years. I only knew one kind. The odor knocks you over, staff seems unhappy, residents not smiling, only outside area would be benches by the door.
The thought of placing my mother in this enviroment for her rehab after knee replacement set uneasy with me. (Sept 2012) I was shocked when I walked in and everyone was happy with smiles on their faces. As I went to my mothers room, I noticed the residents were happy and content. The room was a little small, but it was a very well worth the trade off. She received excellent care (they actually spoiled her a little bit). Wonderful paved trails outside with setting areas. My only sadness is I wish I would have known about Evergreen with my 2 grandmothers and aunt. I didn't know places like this existed. As far as questions, I understood they were busy with the residents (like my mother!) and just asked when they had time, I would like to talk to them. They would always find me and we would talk. There were always activities going on and it humored me when they had the whole center ready for football season complete with parties.
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