Don't call this provider if you're in a hurry. Every time I call I have to wait on hold forever. I think I got a gray hair the last time I was waiting. Just as a side note, They are conveniently located only because I live in the area. . It was easy to find. I was very unimpressed with their level of skill. It seemed like they had just started yesterday. The staff is very rude, mostly unskilled and when my mother was there, another resident punched her several times in the back and they never reported the incident to me, she had to tell me herself hours later, when she finally got someone to dial the phone for her. She is blind. I called the police and file d a report for assault When comparing them to others in their field, I would say they are by far the worst I have ever seen. I removed my mom and she nor I will be returning there for any reason..
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff was not friendly at all, I didn't feel welcome there. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. It was pretty hard to find the building, but I eventually found it. I would never visit them again. I was very disappointed.
The equipment at this nursing home was far superior than any other facility I have visited. I knew my loved one would be in good hands and well taken care of. I would recommend them to people I know if I couldn't think of anyone better to suggest. I was given a polite greeting when I walked in. It was nice to be acknowledged. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. They have really great customer service here. They always put their customers first, regardless of the situation.
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