I will never put a family member here again. Crete has little to no communication with family of residents - actually seems like they discourage communication. Nurses are nice enough, but managerial staff is rude, unaccommodating, and DO NOT return phone calls. So glad my family member will not be spending their last days at Crete. Lots of miscommunications between departments, very disorganized, hard to get straight answers out of anyone. It really feels as though they have somehow gotten the idea that they can kind of do as they please because no one cares about the residents. For the money we paid to have my family member at crete, he should have been treated like a king. So much more to say - but I hope anyone reading this gets the point: avoid like the plague.
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