Cheltenham Nursing & Rehabilitation Center - Service Ratings
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Cheltenham Nursing & Rehabilitation Center
600 W Cheltenham Ave
Philadelphia, PA 19126
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4 Star Average Based on the Following 13 Poll Questions:Was this provider sympathetic to your situation?
Asked 1 time
Answered "Kind of, but I they could have been more understanding" (60% satisfaction) 1 time
Does this provider always take that extra step to make you feel special?
Asked 1 time
Answered "Not really, I've never seen them go above and beyond" (60% satisfaction) 1 time
Does this provider always put the customer first?
Asked 2 times
Answered "Absolutely! They have some of the best customer service I have ever seen" (100% satisfaction) 1 time
Answered "Yes, they always put customers first" (80% satisfaction) 1 time
Was this provider late to your appointments?
Asked 3 times
Answered "Sometimes, it was a little frustrating" (60% satisfaction) 1 time
Answered "No, they were on time" (80% satisfaction) 2 times
Does this provider remember you by name?
Asked 1 time
Answered "Sometimes, but not always" (80% satisfaction) 1 time
Has this provider ever cancelled your appointment on you last minute?
Asked 1 time
Answered "Never, they are very reliable." (100% satisfaction) 1 time
Does this provider welcome questions?
Asked 1 time
Answered "Yes, they don't mind answering my questions" (80% satisfaction) 1 time
Is this provider easy to reach in an emergency?
Asked 1 time
Answered "Yes, they answered my call right away" (80% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 1 time
Answered "No, it is their way or the highway" (40% satisfaction) 1 time
Does this provider promptly return your phone calls?
Asked 1 time
Answered "Not really. I usually have to wait a long time" (60% satisfaction) 1 time
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