They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them.
I just want to thank the management/Director for making some very bold changes staring in August 2011. It is such a different facility now, there are a lot of bi-lingual nurses who now converse with my love one, they can understand her needs and she really likes the new nurses. She also enjoys all the staff and feels very secure with them. She also has gained some weight because the food is really good and likes the lady who directs the food program! She always ask her if she enjoys her meals and if she can do any more to help her enjoy her eating experience. Also, she tells me that the boss of the cleaning is so helpful, he makes sure that her room and all the other rooms are cleaned everyday and the place is never dirty. I will tell everyone who needs this kind of care to come and see buena ventura center because they really know how to care for my love one and others. thank you everybody for your great work and kindness!
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