Brian Center Health & Retirement--Cabarrus - Service Ratings
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Brian Center Health & Retirement--Cabarrus
250 Bishop Ln
Concord, NC 28025
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Poll Responses for Service
2.5 Star Average Based on the Following 17 Poll Questions:Did this provider promise services he/she couldn't provide?
Asked 1 time
Answered "Yes! They couldn't do anything they told me they would be able to" (20% satisfaction) 1 time
Does this provider always take that extra step to make you feel special?
Asked 2 times
Answered "Yes, I always enjoy my appointments" (80% satisfaction) 1 time
Answered "Not really, I've never seen them go above and beyond" (60% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 2 times
Answered "Yes, they listen to all complaints and make every effort to correct the situation." (80% satisfaction) 1 time
Answered "Absolutely not!! They never listen to customers complaints and argue with them" (20% satisfaction) 1 time
Did this provider leave you unattended for an extended period of time?
Asked 1 time
Answered "Yes, I was left alone too long" (40% satisfaction) 1 time
Does this provider leave you on hold for a long time when you call?
Asked 1 time
Answered "All the time! I think I got a gray hair while I was waiting" (20% satisfaction) 1 time
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Asked 1 time
Answered "No, this provider rarely answers questions over the phone" (40% satisfaction) 1 time
Did this provider rush your appointment?
Asked 2 times
Answered "Yes, I felt like an annoyance!" (20% satisfaction) 1 time
Answered "No" (80% satisfaction) 1 time
Does this provider ever overbook appointments here?
Asked 1 time
Answered "All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality" (20% satisfaction) 1 time
Does this provider welcome questions?
Asked 2 times
Answered "No, They dismissed my questions as unimportant" (40% satisfaction) 1 time
Answered "Absolutely! They are happy to answer all of my questions" (100% satisfaction) 1 time
Was this provider willing to stay open late to accomodate your needs?
Asked 1 time
Answered "Not at all. They closed early even though they knew I needed help" (20% satisfaction) 1 time
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