I interviewed and toured facility as part of selecting sub-acute care for an aging parent. Staff was professional, informed, answered all questions, gave tour of all areas, completely explained care s ervices. I arrived unannounced so I could see a typical mid-morning week day. We selected this center. We toured several in Charlotte and Concord.
They always take that extra step to make me feel special. I always enjoy my appointments here. I neither smelled any cologne or. smell coming from the CNA that was in daily contact with me. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation.
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