They weren't horribly inexperienced, but I was hoping for someone with more experience. I wasn't sure they'd be able to help me. Sometimes, I have to persuade them that I have an important concern tha t needs their attention. There have been times that they've paid attention to my concerns, but not many. I know that they have a lot of clients here so I understand that they many not remember my name every time, but I am always really impressed when I walk in the door and am greeted by name. They always try to make the effort and for this I am grateful. I was treated terribly. I'm absolutely positive that I would have gotten better service anywhere else.
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