With 30 patients to only one nurse, the level of care is not good. They need to hire more RN's to handle all the work load! I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. I didn't feel completely safe when I arrived for my appointment because the building wasn't in a very safe neighborhood. They should maybe consider moving somewhere else if they want clients to return. They are always prepared for my appointment and remember everything about me.