I'm only giving this high of a rating because my grandmother looked well cared for the day we visited. Only one staff member in the dementia care unit asked us which resident we were looking for. The rest of the staff was cold as ice. My family and I did not feel welcome by any means. The young gentleman at the front desk was very kind when we asked him about getting a code to get into the dementia area. I have a nursing background so I can sympathize from experience that these men and women are doing one of the toughest jobs around. Add to that being overworked, underpaid, understaffed and low morale. Neither of which is ever an excuse for treating someone with disrespect.
Death row for elderly. I would never visit them again. I was very disappointed. Their staff was somewhat friendly depending on which shift, They didn't go out of their way to make me feel welcome. Th eir facility was kind of gross. I was scared I was going to catch mersa or something just from being there. While I was there, they weren't able to answer any of my questions but made excuses for the bruises as being old. Not there yesterday.. They knew what they were doing. Pass the buck and avoid work. I for sure didn't feel very welcome by the staff. I felt like I was in their way! New bruises everywhere.
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