Autumn Care of Portsmouth - Service Ratings
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Autumn Care of Portsmouth
3610 Winchester Dr
Portsmouth, VA 23707
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Poll Responses for Service
3.5 Star Average Based on the Following 13 Poll Questions:Does this provider welcome questions?
Asked 1 time
Answered "Yes, they don't mind answering my questions" (80% satisfaction) 1 time
Did this provider ever postpone your appointment?
Asked 2 times
Answered "Not at all! They always try to get me in as soon as possible" (100% satisfaction) 1 time
Answered "All the time, and they usually don't notify me until right before my scheduled appointment" (20% satisfaction) 1 time
Was this provider willing to stay open late to accomodate your needs?
Asked 1 time
Answered "Yes, they've stayed open late when I've needed help" (80% satisfaction) 1 time
Did this provider pressure you to purchase any unnecessary products during your visit?
Asked 1 time
Answered "Yes, I was pressured" (40% satisfaction) 1 time
Did this provider show attention to detail?
Asked 1 time
Answered "Yes, I've never had to worry about them missing any important information" (80% satisfaction) 1 time
Does this provider treat every client equally?
Asked 2 times
Answered "Definitely, they make everyone feel equally respected and cared for" (100% satisfaction) 1 time
Answered "Not at all, they only make time for their favorite clients" (20% satisfaction) 1 time
Has this provider ever cancelled your appointment on you last minute?
Asked 1 time
Answered "They cancel on me all the time." (20% satisfaction) 1 time
Does this provider leave you on hold for a long time when you call?
Asked 2 times
Answered "No, they are really great about answering the phone right away" (80% satisfaction) 2 times
Does this provider have helpful information available online?
Asked 1 time
Answered "No, just a basic listings page" (20% satisfaction) 1 time
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Asked 1 time
Answered "No, they've never taken personal calls with me" (80% satisfaction) 1 time
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