Ashland Convalescent Center Inc - Service Ratings
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Ashland Convalescent Center Inc
906 Thompson St
Ashland, VA 23005
Consumer Feedback
Service
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Recommended
Value
Poll Responses for Service
3 Star Average Based on the Following 13 Poll Questions:Does this provider promptly return your phone calls?
Asked 1 time
Answered "No, I have to wait weeks before I hear back" (40% satisfaction) 1 time
Is this provider easy to reach in an emergency?
Asked 1 time
Answered "Somewhat, they eventually called me back" (60% satisfaction) 1 time
Does this provider have helpful information available online?
Asked 1 time
Answered "No, just a basic listings page" (20% satisfaction) 1 time
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Asked 1 time
Answered "Not at all! I had to schedule an appointment for absolutely everything!" (20% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 1 time
Answered "Sometimes, but not always" (60% satisfaction) 1 time
Was this provider willing to stay open late to accomodate your needs?
Asked 1 time
Answered "Not at all. They closed early even though they knew I needed help" (20% satisfaction) 1 time
Did this provider leave you unattended for an extended period of time?
Asked 2 times
Answered "No, I was always attended to" (80% satisfaction) 2 times
Did this provider ever postpone your appointment?
Asked 2 times
Answered "No, they never postpone my appointment" (80% satisfaction) 2 times
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Asked 1 time
Answered "No, they've never taken personal calls with me" (80% satisfaction) 1 time
Did this provider rush your appointment?
Asked 1 time
Answered "No" (80% satisfaction) 1 time
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