They barely ever answer any of my questions over the phone, elderly have to call for a meal if they forget they don't get fed! nurses won't answer the phone when spouse calls! <url removed> nurs es won't call spouse when procdures are being done! patient released too soon with infection, 3 times they won't tell spouse what kind of infection or where each time it's been a 2 hour ambulance ride back to billings!!! very poor care for the elderly!
They do not return calls. They do not follow up when transferring records or calling in prescriptions. Very poor communication between Drs and PAs and Drs in different departments. No one follows up. If you are elderly and have no vocal advocate you can wait for days for a call back only to find out that someone passed your case to someone else who either never got it or did not think it was important. They told us surgery scheduled for Friday, postponed till Monday, then til the Monday after that. Caretakers had traveled by plane and taken off work to assist with post op. Will now be gone before surgery happens. A beautiful building and nice art cannot make up for lack of care. Very disappointed and have had a lot of similarly disappointing experiences at Billings Clinic Deaconess Hospital
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