ServicesKristin Held, MD practices in San Antonio, TX. Ophthalmologists examine and treat common vision disorders, eye injuries and eye diseases. Ophthalmologists such as Kristin Held, MD are licensed medical doctors and can prescribe medication as well as perform eye surgery.
To determine if Kristin Held, MD can help you, please call the San Antonio, TX office at (210) 490-6759 for more information.
Absolutely the WORST WORST WORST customer service I have EVER seen. The staff is unbelievably rude. I had called ahead of my apt and gave all my insurance info. I asked that they could verify my insurance would cover my apt. When I got there the receptionist was completely clueless and had to verify all over again. The staff would rather chit chat with each other than than work. As a patient, a customer, I was left sitting in the waiting room for 1 1/2 hrs after my apt. without anything said to me at all. The whole time the staff was talking with each other and goofing around. I was the only patient in the waiting room. This all occurred after they called me earlier and moved my apt back an hour. When I finally approached reception, clearly upset, they said someone would be right with me, as if I was inconveniencing them. As for the doctor, she came in and was right to business. She had no concern or interest in the way her staff treated me. I was told to call and schedule the procedure if I elected to have it done. I called and set the date but was told that someone would get back to me in about a week with surgery details and a time. A week before the surgery, I still had not heard from anyone. I called and told them that I had a date but nobody had called me with any specific info. The lady I talked to had the never to say " Like what do you need to know?" ?!?!?!???!! How about a time to arrive for surgery? pre-op instructions? what you charge? I cancelled my apt and never went back. I did however receive a bill due to a billing department error. When I called to resolve it, I was again treated horribly! Very rude and unprofessional. I have never written a review before, but experiences like this need to be shared to warn others!
It is impossible to get an appointment at their office. They are always booked and have a long waiting list. I had the hardest time finding their office, and I usually have a good sense of direction. Everyone should be aware how bad their breath stinks here. Serious case of halitosis.
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