It was easy to get the appointment time that worked for my schedule. When I first opened the door to their office, I noticed a faint but distinctly foul odor. It wasn't unbearable, but it definitely wasn't enjoyable. Most of the time, they don't call me back for quite a while, but they've called me back quickly once or twice. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. They called me with my test results fairly quickly. I was happy with their promptness.