I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. I know that they have a lot of clients here so I understand that they many not remember my name every time, but I am always really impressed when I walk in the door and am greeted by name. They always try to make the effort and for this I am grateful. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care.
I got an appointment quickly. I've never had to wait too long. They make sure to treat all their clients equally and without favoritism. I've always hated it when I've seen favoritism going on at other places I've visited. It's nice that it doesn't happen here. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. I was left in the appointment room by myself, but they eventually returned.
They keep the restrooms well-stocked here, and not just with the basics. There is mouthwash, lotion and other amenities. You can tell they want their clients to be as comfortable as possible. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important.
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