Don't call this provider if you're in a hurry. Every time I call I have to wait on hold forever. I think I got a gray hair the last time I was waiting. I don't feel like I can count on them to work with me until they find a solution for my situation. They always seem like they're going to give up on me. Whenever I call them, I usually have to wait a very long time before I hear back. They should really stay on top of their calls better. There definitely appears to be a trend of overbooking clients here. The wait has gotten longer and longer from when I first started seeing them. I felt safe under their care. I didn't doubt their motives at all.