Well my first appointment was about 2 months ago, I waited over an hour to be seen by Dr. Comeaux which i was a bit upset about but after meeting the doctor she was really nice and talkative. I called several times after this visit to get my results and every single time i called i was told something different, Weather it was "your results aren't in yet" or "we will give you a call back" finally after the 4th attempt weeks later after being transferred to the third person they finally told me that my results are online... So i go to check out my results and its just a bunch of numbers and what not? not only that but it said my result were available over a month ago... So again i called the office and asked if someone can go over my results with me she then tells me. Oh btw doctor wants to see you to go over your results.. ok so now i schedule something to see he doctor and shes telling me that their isn't an appointment available for another month.. Well if you would of told me this a month ago when you had my results on my blood work i wouldn't have been so upset with this whole situation. POOR customer service. As much as i liked Dr. Comeaux I will never go back because of her staff..... I have never been to an office as disappointing as this one.
They made the extra effort to make sure every question and concern I had was addressed. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I appreciated that they were still concerned about my health even after I left the office. They followed up with me after my appointment and everything. It was easy to get the appointment time that worked for my schedule.
I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. They were very polite and helpful and made sure that I had everything I needed. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for.
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