ServicesTeresa Kowalczyk, MD offers OBGYN services in Greenville, TX at 4221 Ridgecrest Rd Ste 109, Greenville, TX 75402. Obstetricians & Gynecologists (OBGYN) specialize in female reproductive health issues as well as gynecological health issues.
To learn more about OBGYN services, or to make an appointment with Women's Clinic Of Greenville in Greenville, TX, please call (903) 455-5686.
Dr K & her entire staff are amazing. They genuinely care about the patients and will help in any way they can. When my husband didn't take my bed rest orders seriously, Dr K personally called him and let him know in a matter of fact way that he wasn't doing his job as my husband or our future baby's caregiver. I had a high risk pregnancy and Dr K and every single member of her staff treated me with nothing but kindness and care through out the entire pregnancy. I could never imagine EVER going to another OB. She is the best.
I first used this clinic earlier this year and was drawn to it because of the superior service I received on the phone. This service continued with my visit there that same day. I was so grateful to have someone so helpful. Today, I scheduled a consultation for fertility questions. I was called up to the desk and told to pay my copay of $10. I informed the receptionist that I usually don't have a copay, and to please verify. She checked and said, "Oh, it's 10% because you have met your deductible. " I asked what that amount would be and she said also $10. I was surprised that my visit would be $100 and when questioned, I was met by a defensive receptionist. She told me that the visits were $85, but they still collected $10 to keep it a nice round number for people to pay. I was a bit confused by the logic, but proceeded to pull out my debit card all while listening to a rant of "They don't carry change at the desk and if I needed to change she would personally get her wallet out and give it to me" since it was such an issue. I placed my card (which doesn't require any cash exchange) back in my wallet and walked out. I called to talk to the office manager, and she was no help. I simply wanted to inform her of the way her front desk employee addressed me. She carried on about the fee and why they do what they do. I then said, this is not about the fee, this is about how the employee addressed me at the window. The office manager was silent and did not respond at all. I was floored!
I have been an office manager myself for over 5 years and have dealt with multiple situations like this. I understand that people have bad days, but at no point is it okay to treat any clients with sarcasm and disrespect . The receptionist failed, and so did the management when given the opportunity to make it right.
I know that losing my business isn't a big deal, but I hope to deter others from using their services.
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