Mark Hooker, MD - Service Ratings
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Your Family Doktor
17030 Highway 3
Webster, TX 77598
Consumer Feedback
Service
Environment
Expertise
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Recommended
Value
Poll Responses for Service
4.5 Star Average Based on the Following 47 Poll Questions:Does this provider always take that extra step to make you feel special?
Asked 2 times
Answered "Yes, I always enjoy my appointments" (80% satisfaction) 1 time
Answered "Absolutely, they always make me feel like I'm their only patient." (100% satisfaction) 1 time
Does this provider ever overbook appointments here?
Asked 3 times
Answered "No, They definitely believe in quality over quantity and allow more than enough time in between appointments" (80% satisfaction) 2 times
Answered "Never! They have lots of business, but they do such a great job of never overbooking." (100% satisfaction) 1 time
Did this provider seem irritated to be working with you?
Asked 2 times
Answered "Not at all, they were glad to help me with anything I needed" (100% satisfaction) 2 times
Did this provider ever postpone your appointment?
Asked 1 time
Answered "Not at all! They always try to get me in as soon as possible" (100% satisfaction) 1 time
Was this provider willing to stay open late to accomodate your needs?
Asked 1 time
Answered "Sometimes, but most of the time they don't" (60% satisfaction) 1 time
Was this provider sympathetic to your situation?
Asked 3 times
Answered "Yes! They went above and beyond to make me feel special and respected" (100% satisfaction) 1 time
Answered "Yes, they were sympathetic and caring" (80% satisfaction) 2 times
Did you have to wait long after you arrived for your appointment?
Asked 3 times
Answered "I had to wait for a little while." (60% satisfaction) 1 time
Answered "No, they were ready for me right after I arrived." (100% satisfaction) 1 time
Answered "No, I didn't have to wait very long" (80% satisfaction) 1 time
Was this provider late to your appointments?
Asked 1 time
Answered "Not at all, I showed up early and they were ready to see me" (100% satisfaction) 1 time
Does this provider have helpful information available online?
Asked 4 times
Answered "Yes" (80% satisfaction) 1 time
Answered "No, just a basic listings page" (20% satisfaction) 3 times
Has this provider ever cancelled your appointment on you last minute?
Asked 2 times
Answered "Never, they are very reliable." (100% satisfaction) 1 time
Answered "No, they didn't cancel on me last minute" (80% satisfaction) 1 time
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