On the the Thurs before Christmas next Tues, both of my children were diag w/the flu. Their pedi suggested my husband (who sees Stephen Buksh) and I get our doctors to call in some preventative tamuflu, as we were going to be contaminated, and around my neice and nephew who have juv diabetes. (which means their immune systems are shot.) My husband's doc said no prob and called it in. After two phone calls to Swegler/Fuller's nurse, they STILL have not approved or disapproved the refill. It's now Saturday and I've made my third call and am awaiting a call back on the status.
Keep in mind that I work in an Ortho Surg office, so I am very aware of how busy docs can be. But I also know how long it takes a doctor to say yay or nay to a prescription call in and to push an electronic button to get it filled. From my knowledge of medical offices, it would appear that this office is exactly like how I was warned when I decided to try it over a year ago..all they care about is getting the patients in like cattle to make their money. I loved their hours, but their service is subpar and their nurses completely inadequate w/people skills and understanding a patient's needs. Beware! And I will not be recommending them to my friends/family!
Their staff was friendly enough, but they didn't go out of their way to help me. I felt like my needs were mostly met, but they didn't make any extra effort. I found the office, but only because I had simple, very clear directions. I wish it had been easier to locate.
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was very easy to locate. I didn't have any trouble finding it at all. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen.
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