Dr Clarke's office states that my insurance will not pay them. My insurance has told them over and over that they are billing under the incorrect account, that there are two. The insurance company and myself have called the office over 20 times between the two of us. Insurance wants to pay, I want my overpayments back. Dr Clarke's office will not return our calls at all. They have over $200 of mine in over payments. Dr Clarke - why do you not just rectify this rather than ignore both of us??
It was easy to get the appointment time that worked for my schedule. I knew I was getting top-of-the-line treatment when they told me about what they learned at the latest conference they attended, and how they were incorporating that knowledge into the practice. They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. They made the extra effort to make sure every question and concern I had was addressed.
They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. When comparing them to others I have visited for the same condition, they are among the best I have seen.
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